- August 2018
- July 2018
- May 2018
- October 2017
- July 2017
- June 2017
- April 2017
- December 2016
- November 2016
- October 2016
- July 2016
- June 2016
- May 2016
- February 2016
- November 2015
- September 2015
- May 2015
- March 2015
- December 2014
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
Reliable fast connectivity is key to quality Namibian tourist experience
2 June 2017
With over one million tourists per annum, Namibia is known globally as a top ecotourism destination and it’s a sector that’s growing as evidenced by the 5% year on year growth in international traffic into Namibia.
Tourism is the second largest sector contributor to the Namibian GDP after mining and with 20% of formal employment directly related to the tourism sector, ensuring a top quality tourist experience is key to sustaining and enhancing the tourism sector.
Connectivity is integral to the whole travel process from pre-trip planning and booking, to check-in processes and online access at the departing airport, and even during the flight as more airlines are beginning to offer WiFi mid-air, to connectivity requirements at the hotel destination and of course the post-holiday experience of sharing holiday snaps with friends and family; although the post-holiday sharing is happening more often at the actual holiday destination thus increasing connectivity requirements at hotel destinations for photo sharing, video Skype calls and more.
“Free WiFi is the most cited hotel amenity request in multiple surveys across the world whereby lack of it is considered a deal-breaker whereby they’d look for an alternative hotel. Latest tourism statistics indicate that German tourists stay on average 19-25 days in country. These tourists have high expectations on connectivity in terms of service speed, quality, overall experience and typically for the service to be free at their hotel. This means hotels and the hospitality industry need to invest in more in ICT to match the guest expectation and overall experience.” says Marc Gregan, General Manager, AfricaOnline Namibia.
Hotels should focus on WiFi as a valued guest amenity rather than an extension of a hotel’s IT operation. This may mean an investment in IT support staff for out of hours troubleshooting and extending or improving its coverage to requested guest areas. The hospitality sector is a 24/7 service orientated business and provision of WiFi is no different, yet often the service staff lack the requisite skills. Hotels need to assess how much bandwidth capacity is required for a typical guest usage pattern of its holiday makers or business travellers taking into account that the average traveller will have 3 WiFi-enabled devices and may use all of them during peak periods.
“Hotels can also consider adopting a new trend for a hybrid model of basic free WiFi for all guests to enable access to email and browsing, and a premium or tiered paying model for faster speed requirements and video downloads” notes Gregan. This also highlights that managing and monitoring the hotel guest WiFi is a definite necessity to ensure consistency in service delivery and eliminating any potential abuse. Even basic monitoring by MAC address duration on the network will help eliminate non-guest usage where access password to a free WiFi service is being used by unauthorised users.
AfricaOnline (www.africaonline.com.na) is showcasing its connectivity solutions for the hospitality sector at the Namibian Tourism Expo in Windhoek including fibre, wireless and satellite offerings with WiFi management, security and firewall solutions.
View our products to see what suits your needs
The provision of broadband services via terrestrial wireless networks serving consumer, SME and corporate marketsmore
High-speed broadband services, via VSAT, offers connectivity to users in rural and remote regions in Africamore
Managed Wi-Fi access for public hotspots, gated communities etc. with full billing solutionsmore
Connect multiple branch offices across cities and countries on a secure Multi-Protocol Label Switching (MPLS) connectionmore
Guaranteed bandwidth to business markets using copper, wireless links and fibre for IP transit and last mile connectivitymore
Value-added services such as web and mail hosting, managed infrastructure hosting and disaster recoverymore
Offer quality voice over IP calls on our carrier grade voice switches hosted in our datacentres located across Africa.more